Shipping & Delivery | Flamesa Pellet Stoves
Worldwide Shipping & Service by Flamesa
We deliver your Flamesa pellet stove safely, carefully, and quickly — wherever you are. Orders placed on business days before 6 PM are shipped the same day. Delivery typically takes 1–3 working days within Europe and a few extra days internationally – always with free shipping and a 14-day free return policy.
Fast delivery from EU warehouse
All Flamesa models are generally available from our European warehouse. Enjoy warmth and atmosphere on your terrace or balcony within days.
Same-day dispatch Typical delivery time 1–3 business days (Europe)Secure delivery
Every unit is carefully packed, tested, and shipped with trusted international logistics partners — directly to your doorstep.
- Shock-resistant protective packaging
- Tracking information by e-mail
- Appointment notice for freight deliveries
Free shipping & easy returns
- Free delivery across Europe and worldwide
- Free 14-day returns (right of withdrawal according to EU consumer law)
- Pre-paid return label on request
How delivery works
Once your order is received, your stove is prepared for dispatch without delay. Each unit is quality-checked and securely packaged. Our reliable logistics partners handle international delivery with tracking provided to you.
Frequently Asked Questions
How long does delivery take?
Delivery within Europe typically takes 1–3 business days, and international orders may take slightly longer. Orders placed before 6 PM are shipped the same day.
Is shipping free?
Yes, worldwide shipping is free. Returns within 14 days are also free of charge.
Do I have to assemble the pellet stove myself?
No. Flamesa stoves come mostly pre-assembled. Only a few easy steps are needed — no tools required.
Can I collect my order in person?
Yes. Please contact our customer service in advance to arrange an appointment via support@flamesa.com.
Customer Service & Contact
Our customer support team is available 7 days a week from 09:00 – 00:00 (CET). Get in touch via the live chat or by e-mail at support@flamesa.com.
Legal Information
- Right of withdrawal: Consumers have a 14-day right of withdrawal under applicable EU consumer law. Details and form available at /returns-exchanges-flamesa-pellet-stoves.
- Terms & shipping conditions: Our current Terms & Conditions and shipping policies apply.
- Warranty: Our international warranty and complaint terms apply: /warranty-complaints-flamesa-pellet-stoves.
- Privacy policy: See our privacy policy at /policies/privacy-policy.
Note: delivery times apply to stocked items and begin upon order confirmation (or receipt of payment for prepayment orders). Freight deliveries are made to the front door (curbside where access is limited).
