Warranty & Complaints | Flamesa Pellet Stoves

Warranty & Service at Flamesa

At Flamesa, we stand for craftsmanship, durable materials, and long-lasting performance. Our pellet stoves are carefully produced and thoroughly inspected. If something does go wrong, you can count on fast, clear, and reliable service.

Statutory Warranty and Manufacturer Support

Flamesa products are covered by the applicable statutory consumer warranty rights. In addition, Flamesa provides support in the event of manufacturing defects or material and workmanship issues, subject to normal and proper use.

Your statutory consumer rights remain unaffected.

What Is Covered

Manufacturing defects, such as structural issues or improper assembly
Material defects or faults arising during the production process
Problems occurring under normal and proper use of the product

What Is Not Covered

Normal wear and tear from daily use
Damage caused by improper use, such as impacts, drops, or incorrect maintenance
Damage caused by third parties, such as during self-transport or relocation
Minor cosmetic imperfections that do not affect functionality
Incorrect use of pellets or non-recommended fuels

Submitting a Warranty Claim

Do you believe there is an issue with your product? Contact us and we will review your request as quickly as possible.

Please send an email to support@flamesa.com and include:

Your order number
A clear and concise description of the issue
Photos and/or a short video showing the problem

After receiving your request, we will assess the issue carefully and contact you with a suitable solution.

Frequently Asked Questions

How quickly will I receive a response?

You will receive a confirmation within 24 hours. Within a few days, we will inform you about the next steps.

Do I need to return the stove?

This depends on the nature of the issue. We will advise you on the fastest and safest solution.

Complaints Procedure

We strive to provide you with the best possible experience. If you have a complaint about our service or delivery, please let us know so we can resolve it quickly.

Send your complaint to support@flamesa.com, including a short description and, if possible, photos.