Warranty & Complaints | Flamesa Pellet Stoves

Warranty and Service at Flamesa

We stand for craftsmanship, durable materials, and years of enjoyment. Every Flamesa pellet stove is carefully produced and quality-checked. If something goes wrong, our team is ready with fast and clear support.

2-Year Warranty on Your Pellet Stove

All Flamesa products include a 2-year warranty from the purchase date. This warranty covers manufacturing defects and faults in materials or workmanship. If an issue arises within the warranty period, we will provide an appropriate solution.

What Is Covered

Manufacturing defects such as structural faults or incorrect assembly
Material defects or errors arising during production
Problems occurring under normal, careful use of the product

What Is Not Covered

Normal signs of use and wear from daily operation
Damage caused by misuse, impacts, drops, or improper maintenance
Damage caused by third parties, including own transport or moving
Minor cosmetic imperfections that do not affect functionality
Incorrect use of pellets or fuels that we do not recommend

How to Submit a Warranty Claim

If you believe there is an issue with your product, please contact us. We are happy to help.

Email us at support@flamesa.nl
Include your order number
Describe the issue briefly and clearly
Add photos and or a short video showing the problem

Once received, we will review your request and contact you with a proposal for repair or another suitable solution.

Service FAQs

How fast will I get a reply
You will receive an acknowledgement within 24 hours. We will follow up with the next steps within a few days.

Do I need to ship the stove
This depends on the type of issue. We will advise the fastest and safest solution.

Complaints Procedure

We want every experience with Flamesa to be excellent. If you have a complaint about our service or delivery, please let us know so we can resolve it quickly.

Email your complaint to support@flamesa.com with a short explanation and photos if possible
You will receive confirmation within 24 hours
We will contact you within a few days with a response or proposal